I too had the paper billing for all my utilities, and I loved it.....UNTIL I lost my job and could not afford to pay my cable bill. Like a good guy I called them and told them to go ahead and disconnect me until I found another job. (this was in '08 and jobs in my field were scarce)
The sonofabitch told me that they would TAKE the money automatically from my bank, whether or not I was disconnected, which would have left it short for the more important bills like light and heat!
So I was forced to close my bank account, and open another. If that wasn't bad enough, when I finally got back on my feet, I called them to pay the bill and instead of owing them 1 month, I owed them $1,200.00 for the cable box!!! Apparently, the guy that came around to collect it KEPT it, as he was an independent contractor and not a Cox Cable employee.
The bastard told me I should have returned it personally, and should not have trusted the guy they sent to get it! As absurd as that sounds, get this: the cable box by now had been obsolete for 2 years, and had NO WORTH. I saw them in pawn shops marked @ 20 bucks just collecting dust.